Frequently Asked Questions
How do I cancel my insurance policy?
You may cancel the policy at any time by calling our customer service team
You can reach our customer service team via our live chat, via email at firstname.lastname@example.org or by phone on 0333 234 1611. Our opening hours are 9am to 6pm weekdays and 9am to 1pm on Saturdays, excluding bank holidays.
Cancellation will be effective from the date and time we are notified.
Please note our refunds policy below, as outlined in our Terms of Business document.
Policies of less than one calendar month’s duration
You must make sure that your policy is suitable for your needs. Once you have purchased it you cannot make changes. If you wish to cancel your policy, you can; however, you will not receive a refund. Due to the short-term nature of 1-28 day policies, there is no cooling off period.
Policies of more than one calendar month’s duration
You must make sure that your policy is suitable for your needs. If a period of less than 14 days has elapsed since you received your policy documentation email, and you have not made a total loss claim, you have the right to cancel the policy and receive a refund of premium for the unexpired period of insurance. An administration charge which will be no less than £15 will also apply.