You can use any channel of the channels we provided below to get in touch with us
***We are having an issue with BT that is causing problems with our phone lines this morning. They are working on a fix and we hope to have the lines back up shortly. 2nd Oct 2023***
Our aim is to provide all our clients with an excellent level of service. However, we recognise that there could be an occasion when you are unhappy. We take complaints seriously and have procedures for making sure they’re dealt with.
if you want to make a complaint, please contact us:
We arrange insurance for our customer with insurance companies and through Lloyd’s of London.
If you are a Lloyd’s customer, you can also complain to Lloyd’s:
If you aren’t happy with what we, or Lloyd’s, do to resolve your complaint, you can complain for free to the Financial Ombudsman Service. You can contact the Ombudsman:
By their consumer helpline on:
To see if you can complain to the Ombudsman, you can call them or go to their website. Information can be found in their leaflet, ‘Your Complaint and the Ombudsman’. The Ombudsman’s website is: www.financial-ombudsman.org.uk.
If you do wish to complain to the ombudsman, we would want to consider your complaint first. We have eight weeks to respond to your complaint. Once we respond, you then have a further six months to bring a complaint. If you complain outside of the six months, we will not consent to the ombudsman considering your complaint. Once we have received your complaint, we will acknowledge it and tell you who is going to investigate it.